New policy from Commandant
Hello, everyone, please review the following and call the numbers listed if there are questions.
UNCLAS
ALCOAST 091/26
SSIC 5510
SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS – SITREP 3
A. COMDT COGARD WASHINGTON DC 182347Z FEB 25/ALCOAST 074/25
B. COMDT COGARD WASHINGTON DC 052359Z MAR 25/ALCOAST 105/25
C. COMDT COGARD WASHINGTON DC 181416Z DEC 25/ALCOAST 503/25
1. Purpose. This ALCOAST announces the availability of additional
Multi-Factor Authentication (MFA) options for non-CAC users of
Direct Access, including email and authenticator applications, in
addition to existing phone call and text message methods.
2. Key Updates.
a. Retirees, annuitants, beneficiaries, including individuals
using a CAC from another agency are considered non-CAC users and
must log in via other MFA options.
b. Non-CAC users now have additional MFA options including the
ability to receive login codes by email or by using an authenticator
application, which is a secure application on a smartphone or
computer that generates codes for added security and convenience.
c. Active-duty members, Coast Guard civilian employees, and other
Coast Guard CAC users are not impacted by this change and will
continue to authenticate using their CAC credentials only.
3. Actions (Non-CAC users). a. MFA enrollment is mandatory. Users not yet enrolled should
promptly follow the user guide or contact support to prevent delays
in accessing DA pay, benefits, and tax information, especially
during tax filing season.
b. No action is needed for users currently enrolled in MFA who
are satisfied with phone or text methods. To switch to email or an
authenticator application, follow the user enrollment guide provided
below or by contacting support.
4. Actions (all users).
a. Ensure all contact information in DA is current to receive
important correspondence and support.
b. Follow all cybersecurity protocols and report suspicious
activity to CGCYBER CSOC at 1-866-424-2478 or CGCYBER-SOC@uscg.mil.
c. Look for updates on the DA login screen and the Pay and
Personnel Center (PPC) website at:
(Copy and Paste URL Below into Browser)
d. Relay this message to any known retiree, annuitant, or
beneficiary who may not regularly access the public message board to
maximize awareness.
5. Resources and Support. The DA MFA Enrollment User Guide is
available at:
(Copy and Paste URL Below into Browser) https://www.dcms.uscg.mil/Our…/Assistant-Commandant-for-
Human-Resources-CG-1/Retiree-Services-Program
For MFA enrolment support or other DA technical issues, contact the
C5I Service Center Product Support Service Desk (6:30 am-6:30 pm ET,
Mon-Fri) by email: SMB-USCG-DirectAccess@uscg.mil. For personnel or
administrative issues unrelated to DA technical support, contact PPC
Customer Service at (866) 772-8724, option 3, (7:30 am-4:00 pm CT,
Mon-Fri), or email: PPC-DG-CustomerCare@uscg.mil.
6. POCs: Mrs. Kimberly D. Morrison, COMDT (CG-C5I-APPS-2),
Kimberly.D.Morrison@uscg.mil or CDR Andrew L. Daum, COMDT
(CG-C5I-F), Andrew.L.Daum@uscg.mil.
7. RADM Jon P. Hickey, Assistant Commandant & PEO for C5I, sends.
8. Internet release is authorized.
Coast Guard Retiree Council NW 